Terms and Conditions
These terms cover the use of ardennerhof.be, the website. Bookings have their own document — see the booking and cancellation terms for everything to do with rates, deposits, cancellations and arrival. House conduct sits in the house rules.
What this covers
By browsing or using ardennerhof.be in any way — visiting, sending a message, downloading something, signing up to the newsletter — you accept these terms. If you don't agree with them, the simplest answer is not to use the site.
We may update these terms when something genuinely changes. The current version always lives at this URL with the date at the top.
Who runs the site
The website and the holiday home are operated by:
Tona BVBA, trading as ArdennerHof
zum Schwarzenvenn 4, 4770 Amel, Belgium
Reg. HRE 45 358 · VAT BE 0416 923 717
Phone: +32 494 67 36 31
Email: vakantiewoningardennerhof@gmail.com
The house is family-owned. It's run day-to-day by Iris, Viola and Dirk.
Using the website
The site exists to inform people considering a stay and to handle bookings. You're welcome to read every page, take screenshots for your own group, share links, and use the booking calendar.
What's not allowed: automated scraping, security probing, attempts to bypass technical measures, or any use that disrupts the site for others. If we see this happening, we'll block access and, where relevant, involve the authorities. The detail sits in our acceptable use policy.
Our content
The photographs, copy, page layouts and visual design on this site are ours, or licensed to us. They've taken considerable effort to make and we'd rather they didn't show up elsewhere without permission.
Short quotes in a private review, social post or article are fine — that's how the internet works. Republishing entire pages, copying photos onto your own listing, or rebuilding part of the site under another name is not. If you'd like to use something for a legitimate reason (press, partner, travel media), ask us; we usually say yes.
Bookings and stays
A booking made through this site is between you and Tona BVBA. The price, payment terms, cancellation conditions and security deposit are set out in the booking and cancellation terms; conduct during the stay is covered by the house rules. Both apply automatically to every booking.
We reserve the right to decline or cancel a booking if the information given turns out to be inaccurate, the requested use isn't a private group stay, or the booking conflicts with a prior commitment.
Liability
We do our best to keep the information on this site accurate, but we can't guarantee that every detail (rates, opening times of nearby attractions, third-party services) is current at the moment you read it. Please confirm anything that matters before you commit.
We're not liable for indirect or consequential loss — missed plans because a third-party attraction was closed, for example, or rearranged travel costs. Our liability is limited to the value of your booking, except where Belgian law sets a different rule for consumers.
Use of the hot tub, sauna, fire pit, swing grill and grounds is at your own responsibility. We provide guidance on safe use; please follow it. Adults present are responsible for supervising children.
Links to other sites
The site links out to partner businesses (Actionzone, Center Parcs, restaurants, suppliers), tourism information, and third-party services. We don't control those sites and we're not responsible for their content or their privacy practices.
If a link is broken or pointing somewhere unexpected, tell us — we'd like to know.
Ending access
We can withdraw your access to the site at any time, with or without prior notice, if these terms are breached or if the site is being used to cause harm to us or to others. Where relevant we may also pass information to law enforcement.
This doesn't affect bookings already paid for — those remain governed by the booking terms.
Governing law
These terms are governed by Belgian law. Any disputes will be heard by the courts competent for the district of Eupen, Belgium, unless mandatory consumer-protection law gives you a different forum.
If any part of these terms turns out to be unenforceable, the rest still applies.